Refund Policy

Thank you for shopping at Sarah's Touch. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Refunds

We offer refunds on eligible items within 30 days of the purchase date. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of the purchase date. We will do our best to accommodate your request, subject to product availability.

Return Process

To initiate a return or exchange, please follow these steps:

1. Contact Us:

   Trade name: Sarah’s Touch

   Phone number: 9192077496

   Email: ShopSarahsTouch@gmail.com

   Physical address: Sarah’s Touch, 480 Averasboro Drive, Clayton NC 27520, United States

2. Packaging: Securely package the item(s) you wish to return or exchange in the original packaging, if possible.

4. Shipping: Ship the item(s) back to us at the address provided with your return authorization. You will be responsible for paying for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund/Exchange: Once we receive your returned item(s) and inspect them, we will process your refund or exchange as quickly as possible. Refunds will be issued to the original payment method used for the purchase. Exchanges will be shipped out promptly, subject to product availability.

Non-Refundable Items

Please note that certain items are not eligible for refunds or exchanges, including:

• Customized or personalized items
• Gift cards
• Sale or clearance items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photo evidence of the damage or defect to process a refund or exchange.